Back

THE WELL-KNOWN VOORTMAN CUSTOMER SERVICE

Experience world-class Voortman customer service with our global network of subsidiaries, warehouses, and service points. No matter where you are, we are always near you, ensuring prompt assistance. We are renowned for our unwavering dedication to customer satisfaction - we never let you down. In fact, 95% of issues are resolved remotely through our 24-hour online support.

Our dedication is not just an assertion; it is a demonstrated commitment that can be validated by numerous testimonials present on our website. These testimonials bear witness to our unwavering dedication towards our partners who have embarked upon successful journeys with us. Discover how we have helped them on their successful journeys and join us in creating your own unique success story.

We prioritize your needs above all. Your success is our accomplishment.

Call customer service
+31 (0) 548 536 399
Email customer service
service@voortman.net
Email Parts & Consumables
parts@voortman.net

WHAT WE DO

Get world-class support no matter where you are. With dedicated teams in Australia, The Netherlands, and the USA, we provide round-the-clock assistance. Our global network ensures quick and efficient service, with local support, well-stocked spare parts, and state-of-the-art production facilities. We offer a range of Service Label Agreements tailored to your needs. Plus, we prioritize building personal connections by assigning you a dedicated point of contact. Experience our training options at your location or at our Voortman Experience Center.

  1. Round-the-clock assistance
  2. Service Label Agreements
  3. Dedicated point of contact
  4. Training options on-site

WHAT YOU CAN DO

Boost productivity and minimize disruptions by investing in preventive maintenance. Find the ideal Service label to suit your requirements. Maximize production performance with skilled operators. Don't settle for anything less than peak efficiency and output – opt for trained employees. Effortlessly monitor and manage stock levels from your office using our innovative RTS-system software.

CLEAN-AND-MAINTAIN
Regular maintenance not only prolongs the life of components but also guarantees uninterrupted operation and a neat working environment.

ALWAYS NEAR TO YOU

No matter where you are, we aim to be as close as possible to you. Our team of locally-based engineers isn't just familiar with your area - they understand your needs and speak your language.

Highly trained and academically skilled, they are ready to answer any question you might have. And if they don't have the answer right away? They won't stop until they find someone who does. That's how committed we are to maintaining short, efficient lines of communication.

We understand that downtime can be devastating, which is why we do everything in our power to minimize it. Trust us to be there when you need us most.

DID YOU KNOW?
WE SOLVE 95% ONLINE!

We are seamlessly integrated into your system. We've installed cameras within your machinery that allow us to monitor live production and sift through historical data to identify specific occurrences. If you're a customer with a RED service label, we have the capability to view real-time insights from your production dashboards. This allows us to swiftly react to any potential issues and, if necessary, dispatch a service engineer immediately.

We pride ourselves on our global support network, with departments in Australia, The Netherlands, Germany and the USA working in harmony to provide round-the-clock assistance. This 24-hour coverage ensures that no matter where you are in the world, you'll receive consistent, high-quality support.

For remote support, TeamViewer Quick Support is used by our support engineers. This software enables them to access your machine control in order to solve any interruptions.

Download TeamViewer quick support

ORDER SHIPPED SAME DAY

Get lightning-fast delivery from our extensive network of local warehouses. Our team of trained engineers has partnered with Original Equipment Manufacturers (OEM) to ensure top quality. No more downtime or delays - we process and ship your order on the same day.

ON-SITE WITHIN 24 HOURS

Experience issues that can't be resolved online? Our highly trained engineers will come to your location for repairs or parts replacement. We are never far away!

24 HOUR AVAILABILITY

Get global support around the clock from our teams in Australia, The Netherlands, Germany and the USA. No matter where you are, trust us to deliver consistent, top-notch assistance.

PREVENTIVE MAINTENANCE

Take control of your downtime by scheduling preventive maintenance at your convenience, reducing unexpected disruptions. Preventive maintenance translates to increased uptime, better production quality and extended lifespan of your machine.

THIS IS HOW OTHER CUSTOMERS
EXPERIENCED OUR INSTALLATION

GOOD DAY, GUTEN TAG, MIŁEGO DNIA AND BONNE JOURNÉE!

Imagine having us by your side, no matter where you are. Our mission is to ensure we're always there for you in every possible way. We go the extra mile to expand our reach through local support, well-stocked spare parts and consumables, dedicated sales and service offices, and state-of-the-art production facilities. Now, let's introduce you to some of our seven global locations.

VOORTMAN HEADQUARTERS

Rijssen, The Netherlands

Welcome to the Voortman Campus, where up to 450 passionate individuals from around the world come together. Here, you'll find the heart of our production: steel processing machines, cutting-edge material handling, and industry-leading VACAM Software all under one roof.

VOORTMAN FRANCE

Lyon, France

Bonjour! Discover our Lyon-based Voortman France, dedicated to serving our French-speaking clients. With a devoted team of 15 professionals, including project managers, sales representatives, support and service engineers, we exemplify our commitment to being locally present.

VOORTMAN USA

Monee, Illinois

Get ready to be impressed at Voortman USA, where as many as 60 enthusiastic experts are ready to assist you. Next to a whole team of dedicated support engineers, they also boast their very own warehouse, showroom, installation, and service team. Experience unmatched convenience and expertise all in one place.

VOORTMAN GERMANY

Cologne, Germany

Voortman Germany, with its recent acquisition of Müller Opladen, a global leader in 3D pipe processing machines, significantly enhances its capabilities. This subsidiary not only develops and manufactures advanced machines but also boasts a dedicated support team and a fully stocked warehouse. Efficient replenishment is ensured through close proximity to the Voortman headquarters, further streamlining operations.

KEEPING YOU UP AND RUNNING

Unexpected downtime is never convenient. Minimize or predict downtime with a preventive maintenance agreement. Voortman offers a variety of different Service Label Agreements (SLA’s) to meet the individual needs of each customer. The labels differ in the amount of maintenance inspections, response time, training and parts and consumable discounts. The Red Label is the most comprehensive and best value for maintaining consistent production and finished part quality, making it the most popular Service Label Agreement. Find out which label suits you best.

WHITE LABEL

Our White Label takes care of all the preventive maintenance needs for your machines. Get full support, periodic on-site check-ups, and enjoy discounts on support, service, and training. We've got you covered!

GREY LABEL

The Grey Label not only takes care of all your machine's preventative maintenance needs, but it also offers additional perks. By committing to a specific threshold value on consumable purchases, you'll receive an extra discount on the Support Module.

RED LABEL

Experience maximum benefits with our Red Label package. Enjoy lightning-fast response times, extensive discounts on support, service, and training, and comprehensive coverage for all your machine's preventative maintenance needs. Elevate your Voortman equipment with our inclusive monitoring system. With your permission, Voortman will remotely monitor and actively collect production data, ensuring optimal performance. By using this label, you'll receive the full discount on the Support Module.

MINIMAL DOWNTIME WITH PREVENTIVE MAINTENANCE
To ensure the longevity of your Voortman machinery and avoid any unnecessary downtime, regular maintenance checks are crucial. By prioritizing proper maintenance, you not only enhance the quality of your final product but also a reliable continuation of your production.

Our team of specialized maintenance engineers conducts thorough inspections tailored to each machine type, allowing you to focus on your core business while we handle the planning and execution of maintenance tasks. Rest assured, our Customer Services Labels encompass all preventive check-ups and maintenance activities to keep your machinery running smoothly.

KEEP IT CLEAN AND ORDERLY FOR A LONG LIFETIME
Did you know our machines are crafted with your operator in mind? Not only do we prioritize a safe workplace, but we also make maintenance and operation a breeze. We take accessibility and reachability of modules and components into account right from the machine's design. With cleverly designed hatches, doors, and light curtains, your operator can effortlessly and safely perform maintenance tasks in no time. Regular maintenance not only prolongs the life of components but also guarantees uninterrupted operation and a neat working environment.

OFFERING THE BEST CONSULTS FOR THE BEST PARTS

WE KNOW YOU AS A CUSTOMER

BUILDING STRONG OEM PARTNERSHIPS

Experience top-notch quality with our wide range of high-quality consumables and parts, sourced directly from the Original Equipment Manufacturer (OEM), ensuring optimal performance for your Voortman machines. Our state-of-the-art warehouses are stocked with almost every part or consumable required for your machines, enabling efficient fulfillment of orders. Our dedicated specialists actively pursue long-term partnerships with manufacturers, fostering a collaborative environment for mutual learning, sharing, and product development. With such an approach, you reap the benefits of our dynamic engagement.

SPECIALISTS FOR YOUR PRODUCTION NEEDS

Our parts & consumables department is fueled by a team of specialists who are passionate about guiding you to find the perfect parts and consumables for your equipment and production needs. With their expertise in various languages and extensive knowledge of specific parts & consumables, they ensure seamless communication across the globe. Our multicultural team hails from the United States, Australia, Germany, France, and the Netherlands, making international interactions easy. By providing our customers with tailored advice on consumables, we strive to maximize uptime and maintain impeccable production quality. Let's achieve this common goal together!

Sourced directly from the Original Equipment Manufacturer (OEM), ensuring optimal performance for your Voortman machines.

State-of-the-art warehouses are stocked with almost every part or consumable required for your machines, enabling efficient fulfillment of orders.

Fueled by a team of specialists who are passionate about guiding you to find the perfect parts and consumables for your equipment and production needs.

WHAT HAPPENS AFTER BUYING A MACHINE?

SINGLE POINT OF CONTACT

Building strong personal connections is a top priority for us, which is why we assign you a dedicated point of contact for all future events after purchasing a machine. Your trusted contact will handle everything internally, ensuring clear, efficient communication.

WE WANT YOU PRODUCING WITH MAXIMUM UPTIME

Unlock the true potential of your Voortman machine with skilled operators. While our machines are highly automated, the expertise of an operator is essential for optimal performance. Our intuitive software handles complex programming and offers ease of use, but a deep understanding of logistical flows and efficient production is still crucial. Don't settle for anything less than trained employees who can maximize efficiency and output. It's about overcoming the industry's biggest challenge: attracting and keeping top talent. We understand the struggle - you're not alone.

MAXIMIZE YOUR SKILLS WITH OUR ONLINE AND ONSITE TRAINING MODULES
Introducing our customized program that caters to machine operators' experience and availability. We provide training options on-site or at the Voortman Experience Center. The benefits of training at our center include undivided attention and a distraction-free environment. Our comprehensive operator training covers Software, Application, and Operation. For Voortman plate cutting machines, we also offer specialized SigmaNEST training for optimal software usage on plate processing machines.

Training part 1 - Software

In part 1 ‘Software’ of the operator training, the goal is to train your operator to work with the software. Key topics which are being discussed and trained are the structure of VACAM, programming of workpiece geometries and importing and preparing DSTV and DSTV+ files. For plate processing machines, your operator gets a specific SigmaNEST software training focused on the structure of SigmaNEST, the nesting of workpieces and working with and preparing nesting-files for the Voortman plate processing machines.

Training part 2 - Application

In part 2 ‘Application’ of the operator training, the goal is to train your operator to work with the machine and teach them specific characteristics of certain processes like sawing, drilling, cutting or punching. Key topics which are being discussed and trained are the machine design, machine options, safety instructions and technologies on the machine.

Training part 3 - Operation

In part 3 ‘Operation’ of the operator training, the goal is to guide your operator by running production with the new equipment and machinery. Key topics which are being discussed and trained are the working of the infeed and outfeed, buffer management and working with safety zones and systems.

PREVENT FROM RUNNING OUT OF STOCK WITH OUR RED TOOLING SYSTEM

Are you tired of wasting time searching for the right tools to complete your job? Don't let your machine's downtime or lack of stock hold you back. Time is money, and the quality of your end product relies on the tools you use.
Introducing the RTS, a stock cabinet that ensures you have all the necessary tools and consumables for your business operations. With the RTS-system's smart software, you can easily monitor and maintain your stock levels from your office. When it's time to replenish your stock, we'll be there to assist you with our automatic ordering process. You'll always have the tools you need to keep your machines running smoothly and ensure the continuity and quality of your production process. Focus on delivering the best quality without worrying about interruptions or delays.

KEY BENEFITS AT A GLANCE

  • Maintain stock levels
  • Increase processing up-time
  • Ensure product quality
  • Centralize tools locations
  • Always the right tool
  • Fully automated ordering
  • Gain insights with dashboarding
  • Combine with Service labels

EXTENDED VOORTMAN INSIGHTS (EVI)

OPTIMIZING MACHINE PERFORMANCE AND PRODUCTIVITY

Stay informed, empowered, and productive with EVI. Wherever you are and whatever state your machine is in, EVI keeps you connected. Whether through the convenient EVI app on your mobile device or tablet, or by logging in to the EVI webpage on your laptop, staying in the loop has never been easier.